Caliente Casino Terms of Use

This page sets out the terms and conditions that govern your use of Caliente’s online casino and sportsbook services in Canada. It explains the relationship between us and our users, describes your responsibilities while using the platform, and outlines the main rules that apply to accounts, payments, promotions and disputes. By registering or using our services you agree to these terms, and we ask that you read them carefully.

Account responsibilities

When you create an account with us you agree to provide accurate and up-to-date information. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you believe your account has been accessed without your permission you must notify [email protected] immediately.

We may require identity verification at any time, and verification is mandatory before certain actions such as large withdrawals. We may place temporary holds, limits or account suspensions where verification is incomplete, where we suspect fraud, or where you breach these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and able to form a binding contract. Residents of jurisdictions where online gambling is prohibited may not be eligible to register or place bets. We reserve the right to refuse or close accounts that do not meet eligibility criteria.

Acceptable platform use

Users must not attempt to manipulate games, exploit promotions, create multiple accounts, or engage in any activity intended to bypass system limits or security controls. Abusive or illegal conduct, including use of stolen payment methods or money laundering, is strictly prohibited. We may investigate suspected misuse and take appropriate action, including confiscation of funds and account closure.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific promotional terms in addition to these general terms. Only one active bonus may apply where specified, and promotional funds often carry wagering requirements and game-weighting rules. We may withhold bonus eligibility or void winnings if we suspect abuse or breach of promotional rules. Detailed terms for each promotion are available on the promotion page.

Deposits and withdrawals

Deposits

Deposit options and minimums are shown in the cashier and may vary by payment method and geography. Deposits are normally processed instantly, but some methods can take longer depending on the provider. You must use legitimate payment methods in your name.

Withdrawals

Withdrawal requests are subject to identity checks and fraud screening. Processing times depend on the payment method and may require additional verification. We may limit withdrawal amounts and apply internal holds while verifying play history or promotional compliance.

Verification and checks

We may request government ID, proof of address, or documents relating to the source of funds. Failure to provide requested documents may delay or prevent withdrawals. Any fees charged by payment providers are the responsibility of the user, unless stated otherwise.

Dispute resolution

If you have a complaint, contact our support team at [email protected]. We will investigate and respond within a reasonable time. If a dispute cannot be resolved directly, we will follow our internal dispute procedures and may offer escalation to an independent mediator where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Updated terms will be posted on the site and will take effect as shown on that page. Continued use of the platform after changes constitutes acceptance of the revised terms. Where required by law, we will notify active users of material changes.