User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you create an account, play, place bets or otherwise interact with Caliente. We take your privacy seriously and describe below the types of data we handle, why we process it and the choices available to you as a Canadian user.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your full name, date of birth, contact details, address and government-issued ID when required for identity verification. We also store account credentials and communication preferences.
Technical data
We gather device and connection information including IP address, browser type, operating system, device identifiers and location data derived from your IP. This helps us present the right currency and language, keep accounts secure and troubleshoot service issues.
Transactional data
Your transaction history is recorded for deposits, withdrawals and bets. Transactional records include payment method details, timestamps, amounts and the outcome of wagers. We also keep basic play activity and session logs to support account management and problem resolution.
How we use your information
We use data to create and manage your account, process payments, verify identity and meet compliance obligations. Personal and technical data also help us detect and prevent fraud, maintain platform security and investigate suspicious activity. Transactional data is used for payment reconciliation, reporting and resolving disputes.
With your consent we may use contact details to send account notices and service messages. We do not use your information for marketing unless you opt in. When you do opt in, promotional messages include clear unsubscribe instructions.
Data protection practices
We use administrative, technical and physical safeguards to protect information. This includes encrypted connections (HTTPS), access controls for staff, secure storage and regular backups. Access to personal data is limited to authorized personnel and service partners who need the information to perform their duties.
We retain information for as long as necessary to provide services, comply with legal obligations and resolve disputes. Where appropriate we anonymize data so it can be used for analysis without identifying you.
Cookies and tracking technologies
Cookies and similar technologies are used to remember preferences, enable core functionality and measure site performance. We use first-party cookies for session management and third-party cookies for analytics and advertising where permitted. You can manage cookie preferences through your browser and in account settings.
User rights
As a user you may request access to the personal information we hold, ask for corrections, request deletion or object to certain processing. You may also withdraw consent for specific uses at any time without affecting processing done prior to the withdrawal.
Access, correction and deletion of data
To exercise rights, please sign in and use the account tools or contact our support team at [email protected]. We will verify your identity before fulfilling requests to protect your privacy. Some data may be retained where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.
Information sharing and third parties
We share information with service providers who support payments, identity checks, fraud prevention, analytics and hosting. We may also disclose data to comply with legal requests or to protect rights and safety. Third parties are required to process data in line with this policy and applicable privacy obligations.
Privacy policy updates
We may update this policy periodically. When changes are significant we will post a notice on the site and, where appropriate, notify account holders. Continued use of our services after changes indicates acceptance of the revised policy.