Caliente Casino Terms of Use
These Terms and Conditions explain the rules that govern use of the Caliente online casino and sportsbook services for customers in Canada. They describe the relationship between our platform and account holders, and set out responsibilities, eligibility, payment practices, promotion rules, and how we handle disputes and updates. By registering or using our services you agree to follow these terms and any additional conditions that apply to specific offers or features.
Account responsibilities
We require accurate, current account information and expect you to keep your login details secure. You are responsible for all activity on your account, including bets and transactions made with your credentials. If you suspect unauthorised access, contact support immediately. We may request identity and address verification documents at any time before processing withdrawals or to comply with our security checks. Accounts may be limited, suspended, or closed for suspected fraud, bonus abuse, account sharing, or other breaches of these terms.
Eligibility requirements
To use our services you must meet minimum legal age requirements in your province or territory and be located in a jurisdiction where online gambling is permitted. We do not accept registrations from regions we restrict for legal or regulatory reasons. Only one account is permitted per person, household, device, or payment method unless expressly authorised by us. We reserve the right to refuse or cancel registrations that do not meet eligibility criteria or that involve false information.
Acceptable platform use
Use of the platform must be lawful and in good faith. Prohibited conduct includes collusion, use of automated tools or bots, chargeback abuse, laundering of funds, and attempts to bypass geo-location or account restrictions. You must not interfere with the normal operation of games or exploit software bugs. We may investigate suspicious activity and, where appropriate, suspend accounts pending review.
General bonus and promotion rules
Promotions are subject to specific terms that are published with each offer. Wagering requirements, eligible games, maximum bet limits while wagering, expiry periods, and any conversion caps will be shown in the promotion terms. Bonuses are limited to one per person, household, IP, or payment method unless stated otherwise. We reserve the right to withhold or reclaim bonus funds and associated winnings where we reasonably suspect abuse, error, or misrepresentation.
Deposits and withdrawals
We accept a range of payment methods suitable for Canadian customers. Deposits are normally instant. Withdrawals require account verification and may be subject to checks; processing times vary by method and can range from same day for some e-wallets to several business days for cards or bank transfers. Minimum and maximum transaction limits may apply and will be visible in the cashier. Any third-party fees or currency conversion charges are the responsibility of the player.
Dispute resolution
If you have a dispute, please contact our support team so we can review the matter. We will hold funds and place accounts on hold while investigating serious issues. Where possible we will aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our support channels, further escalation options will be set out in applicable local law and our policies.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or your account messages. Continued use of the service after changes are posted constitutes acceptance of the revised terms. We encourage you to check this page regularly and to contact support if you have questions about any changes.