Responsible Gambling Policy

At Caliente we take responsible gambling seriously. Player safety and controlled play are central to how we operate, and we provide clear tools and guidance so customers in Canada can manage their activity. This page explains the protections we offer, how to use account controls, signs that play may be becoming a problem, and where to find professional support.

Player protection principles

We aim to keep play safe, fair, and within each customer’s limits. We encourage sensible betting habits and make tools available that let you control how, when, and how much you play. We expect all players to be of legal age in their province or territory and to use the site responsibly.

Activity-control tools

Our account controls are designed for quick setup and practical use. Most settings are available in your account area, and our support team can help if you prefer assistance.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits take effect immediately or within a short processing period and cannot be exceeded once applied.

Loss limits

You can set loss limits to cap net losses over a chosen period. These limits help keep losses predictable and reduce the chance of chasing losses during a session.

Time limits and session reminders

Use session time reminders and time‑out options to limit play duration. Session reminders prompt you after a set play period, while short time-outs pause account activity for a chosen interval.

Account breaks and self-exclusion

For longer breaks, self-exclusion closes access to your account for a defined period. Self-exclusion requests are handled promptly and may require identity verification to protect your choice. If you need a permanent closure, contact our support team and we will process your request.

Recognizing signs of problematic behaviour

Watch for changes such as playing longer than intended, increasing stakes to chase losses, borrowing money for play, or neglecting personal responsibilities. If you notice these signs in yourself or someone you care about, consider using the controls above or seeking help.

Tips for maintaining control

Set realistic limits, take regular breaks, budget for play as entertainment expenses, avoid gambling when stressed or under the influence, and do not use gambling to solve financial problems. Keep account details private and review your activity regularly.

Professional help and support organisations

If gambling becomes a concern, reach out to your provincial or territorial problem gambling helpline, a trusted health professional, or local support services. These organisations offer confidential advice, counselling, and practical strategies. If you need help applying limits or self-excluding, contact our support team and we will assist you respectfully and without judgement.