Privacy & Data Protection
This Privacy Policy explains how we at Caliente collect, use, store and protect personal information when you use our Canada-facing online casino and sportsbook services. We value your privacy and aim to be clear about the kinds of data we handle, why we process it, and the choices available to you as a user.
Types of data we collect
Personal data
When you register an account we collect identity and contact details such as your full name, date of birth, email address, phone number, and residential address. We also collect verification documents when required for identity checks, and any other information you provide directly through your account or communications with our support team.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers, and location data derived from your IP. We also record usage data such as pages visited, games played, session times, and error logs to keep the service operational and secure.
Transactional data
We store payment and transaction details related to deposits, withdrawals and wagers, including payment method, transaction amounts, and timestamps. We may also keep records of account balances, bonuses applied, and betting history for reporting and dispute resolution purposes.
How we use your information
We use personal and technical data to provide and improve our services, process payments, verify identity for security and anti-fraud checks, manage accounts, handle support requests, and comply with legal obligations. We may also use anonymized or aggregated data for analytics and to improve our product offering. Any marketing communications are sent only with your consent where required.
Data protection practices
We protect data using industry-standard measures such as encryption in transit, access controls, and secure hosting. Access to personal information is limited to authorized staff and service providers who need it to perform their duties. We maintain reasonable safeguards to prevent unauthorized access, alteration, disclosure, or destruction of data.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies for site functionality, analytics, security and preferences. Some cookies are essential for account access and payment flows, while others support performance monitoring and personalized content. You can manage cookie preferences through your browser or your account settings. Third-party analytics and advertising providers may also place cookies as described in our cookie settings.
User rights
Depending on applicable law, you may have the right to access, correct, request deletion of, or restrict processing of your personal information. You may also withdraw consents given for direct marketing. We aim to respond to valid requests promptly and provide information on any practical steps you can take to exercise these rights.
Access, correction and deletion
You can review and update much of your account information by logging into your account. To request data access, correction or deletion, contact our support team at [email protected]. We will verify your request and respond in line with applicable privacy requirements.
Information sharing and third parties
We share information with trusted third parties such as payment processors, identity verification and fraud prevention providers, analytics vendors, and technical service providers that support our platform. We may also disclose data to comply with legal requests or to protect rights and safety. Where possible we limit shared data to what is necessary and require partners to protect it.
Privacy policy updates
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our site and, where appropriate, notify you through your account or by other reasonable means. Continued use of the service after changes means you accept the updated policy.