Contact Us

Need help? Caliente support is ready to assist with account questions, KYC verification, deposits, withdrawals, technical issues, or general feedback. Our team can guide you through registration, available payment methods, and troubleshooting. Contact us by live chat, email or phone for practical, timely assistance. You can also request help with bonus queries or account limits. We aim to resolve routine enquiries quickly and will escalate complex account or payment matters to specialist teams when required.

Department	Contact
Customer Support	[email protected] (live chat and email; typical reply within 1 to 2 hours)
General Enquiries	[email protected] (business and media enquiries)
Affiliate Enquiries	[email protected] (partner program)
Phone	+1 416 583 2471 (phone support)
Working Hours	Live chat 24/7; email and phone Mon-Fri, 09:00-18:00 ET

Email Support

Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant account info to avoid delays. Including screenshots or file attachments speeds up verification and helps our team resolve your request faster.

Submit your enquiry

Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="Write your message..." required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#ff5a00;color:#fff;border:0;border-radius:4px;font-size:14px;cursor:pointer;"> Send message</button>

Response Time

Our support team aims to respond quickly: most inquiries are answered within one business day. Simple account and payment questions are usually handled first, while complex cases such as detailed verification or dispute reviews may take longer depending on the issue and required checks. We appreciate your patience and will keep you updated by email or live chat until the matter is resolved.

Feedback

Your feedback matters to us. If you have suggestions, ideas, or issues with the site, please share them. We read every message and use input to improve features, promotions, and overall usability. Send your thoughts via the support form or email and help us make a cleaner, faster experience for players across Canada.